Legal Document

Privacy Policy

How StanPe collects, uses, and protects your information across our platform and services.

Last updated: September 12, 2026

1. Introduction

StanPe ("Company", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information collected through our website, merchant portal, applications, and payment services.

By using StanPe services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Email address
  • Mobile number
  • Business information
  • Address details
  • Government ID
  • KYC documents

Transaction Information

  • Payment details
  • Transaction history
  • Settlement information
  • Merchant account details

Technical Information

  • IP address
  • Browser information
  • Device information
  • Login activity
  • System logs

3. How We Use Information

We use collected information to:

Process transactions securely and efficiently
Verify merchant identity and maintain compliance
Provide core payment processing services
Prevent fraud and unauthorized activities
Improve our services and develop new features
Comply with legal and regulatory requirements
Provide responsive customer support

4. Information Sharing

We may share information with strictly vetted partners:

Banks, acquiring partners, and card networks
Regulatory authorities and financial intelligence units
Essential third-party service providers
Law enforcement agencies when legally required
Global fraud prevention agencies

StanPe absolutely does not sell, rent, or lease your personal information to third parties.

5. Data Security

StanPe implements robust technical and organizational security measures to protect information against unauthorized access, loss, misuse, or disclosure. We are fully PCI-DSS compliant.

Access to personal information is restricted to authorized personnel only, utilizing role-based access control and multi-factor authentication.

6. Data Retention

We retain information as required by applicable laws, financial regulatory requirements, and essential business purposes. Transaction records and merchant KYC information may be retained for several years following account closure strictly for compliance and audit purposes.

7. Cookies & Tracking Technologies

Our platform utilizes cookies and similar technologies to:

Improve user experience

Remember preferences and settings

Maintain sessions

Keep you securely logged in

Analyze performance

Diagnose bottlenecks and issues

Enhance security

Track and flag anomalies

Users may disable cookies through browser settings; however, core merchant dashboard features may not function properly without essential session cookies.

8. User Rights

Users have the fundamental right to request:

Access

View personal information stored on our servers

Correction

Fix any inaccurate or outdated information

Update

Modify your account information anytime

Deletion

Remove information where legally permitted

Requests may be submitted through our privacy support team at privacy@stanpe.com.

9. Third-Party Services

Our services integrate with payment gateways, core banking systems, and third-party providers. Their use of information is governed by their respective privacy policies and Data Processing Agreements (DPAs).

10. Compliance

StanPe complies with applicable international laws, banking regulatory requirements, and strict industry standards relating to payment processing, data protection, and financial services.

11. Changes to Policy

StanPe reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via email and become effective upon publication.